Support
Effective October 24, 2026
Mochi answers within 2 business days. Include your support code so we can find your account.
Find your support code
- Open Mochi Reader and tap the gear icon to open Settings.
- Choose Account.
- Your support code is at the top, like MOCHI-XXXX. Tap to copy.
Email us
Include your support code, iOS version and what you expected to happen. Screenshots help a lot.
Common questions
I bought Pro but the app still says Free
Go to Settings → Account → Restore purchases. Make sure you are signed in with the Apple ID that made the purchase. If it still fails, send us your support code.
I switched iPhones. Do I lose Pro?
App Store purchases restore on the new phone with the same Apple ID. Gifted benefits (trials, gift codes) are tied to your in-app account; Sign in with Apple before switching to keep them.
Text in the comic is not translated
Check that your free trial or Pro plan is still active (Settings → Plan). Some sites block image loading; try reloading or disabling Low Data Mode. Text drawn over complex artwork may not be detected yet.
I want to delete all my data
Settings → Account → Delete account. Server data is removed immediately; on-device data is removed when you delete the app.